Order creation and management
Store orders arrive on their own. Your team can also create an order in the admin for a phone or WhatsApp buyer, so every sale is in the same list.
Features · Orders and fulfilment
Every order in one list, from payment to doorstep, with the buyer kept informed.
Orders from the store land in one admin list with their payment, items and shipping status. You can ship part of an order now and the rest later, and buyers get an update at each step.
ShopenUpToday's ordersAK
Today's orders
New2
- #10482 Type C cable x2, COD
- #10483 20W charger, Paid
Packing2
- #10476 Phone case, Paid
- #10479 Power bank, COD
Shipped2
- #10466 Earbuds, In transit
- #10470 Cable x3, part 1 of 2
Delivered2
- #10451 Charger, COD collected
- #10455 Case and glass
A moving band of sample orders from Indian cities, with the item, amount, payment method and status. The orders are made up.
The problem
Orders scattered across chats, sheets and courier portals
An accessories brand selling chargers and cables gets orders from the website, a few from WhatsApp and some by phone. Half are cash on delivery. Packing works from a printed sheet, tracking numbers are pasted into chats by hand and buyers call to ask where their parcel is. When one item in an order is out of stock, the whole order waits.
Works on day one
What orders and fulfilment includes
Basic and partial fulfilment
Mark an order packed and shipped, or ship the items you have today and the rest when stock arrives. Each shipment keeps its own tracking number.
Order tracking
Each order shows where it stands: paid, packed, shipped, delivered or cancelled. Buyers can see the same status from their account.
Customer notifications
Buyers get an update when the order is confirmed, shipped and delivered, which cuts down the where-is-my-order calls.
Cash on delivery and bank transfer
Orders paid by cash on delivery or bank transfer sit in the same list as gateway payments, marked as pending until you confirm the money.
Built or connected for you when needed
- Returns and exchanges workflows. A full flow for return requests, pickups, inspection, refunds and size exchanges is built for you around your own returns policy.
- Tally or ERP sync. If invoices and stock must post to Tally or your ERP, we build the sync so your accountant does not re-enter orders.
Custom work is built by the Code Colonies technology team on 2good.dev terms: you pay after you accept it. See the full list.
How it works
A day with orders and fulfilment
- Step 1Order comes inFrom the store or entered by your team. Stock is held for the items straight away.
- Step 2Confirm and packCheck payment, or mark it as cash on delivery, and move the order to packing.
- Step 3Ship in full or in partGenerate a label, add the tracking number and ship what is ready. The buyer is told.
- Step 4Close it outMark delivered, record COD collection and handle cancellations. Stock updates on its own.
An order, start to finish
From cart to doorstep, every step recorded.
Payment, packing, the label, the courier and delivery. Each stage updates the order in the admin and sends the buyer a message.
- Cart09:58
- Payment
- Packing
- Label
- Courier
- Delivered
Order #4831
OpenHand block printed kurta, M, indigo
₹1,450 · Ananya R., Pune · UPI
Cart saved: 1 item, ₹1,450
Customer notification
Sample order with made up details. Customer notifications for order updates work on day one.
ShopenUpOrder #10470AK
Order #10470
- Customer
- Ravi Kulkarni
- City
- Mysuru
- Payment
- Paid online
- Order value
- ₹1,347
- Shipments
- 1 of 2 shipped
- Placed on
- 9 Jun 2026
- Order confirmed
- Shipment 1 dispatched
- Shipment 1 delivered
- Shipment 2 dispatched
An example
A Bengaluru electronics accessories brand
A Bengaluru brand sells phone cases, chargers and cables, and close to half its orders are cash on delivery. On ShopenUp, website and phone orders sit in one list, the packing team ships part orders when a cable runs out, and buyers get tracking updates without calling. Returns are the hard part for them: damaged chargers, wrong models, refused COD parcels. They ask us to build a returns module with pickup requests and an inspection step, and they decide their own policy on refunds versus replacements. The Consumer Protection (E-Commerce) Rules, 2020 expect return and refund terms to be shown clearly to buyers, so they have their lawyer review the wording.
Illustrative example with sample data.
Questions
About orders and fulfilment
Can I ship part of an order?
Yes. Partial fulfilment works on day one. Ship what is in stock, add a tracking number for that shipment and send the rest later. The buyer is told about each one.
Does ShopenUp handle returns?
You can cancel orders and put stock back on day one. A full returns and exchanges flow, with requests, pickups and inspection, is built for you to match your policy.
Can my team add orders taken on the phone?
Yes. Staff can create orders in the admin, so phone and WhatsApp sales are counted with store orders and move stock the same way.
Keep going
Related parts and reading
Feature
Shipping
Set delivery charges, print labels and hand parcels to couriers through one admin.
Learn moreFeature
Payments and checkout
Take payment through the gateway you choose, or by bank transfer and cash on delivery.
Learn moreGuide
Writing a returns and refund policy customers trust
A returns policy is read most closely by the buyer who is about to order and the buyer who is unhappy. A good one answers their real questions, matches what your team actually does, and covers what Indian consumer rules expect.
Learn moreTrades that lean on orders and fulfilment
See the store running with your own products.
Send a few products and your trickiest order. The demo shows them in the admin and on a storefront, with a plain list of native and custom parts.